Customer support platform

Between 3 and 9 months depending on the context of your offers and the teams in place.

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Phase 1 — Diagnosis & strategic framework

Analysis of the current customer experience, identification of needs and definition of service objectives (SLA, satisfaction, scope).

This phase results in a clear vision of target customer service And a deployment roadmap validated.

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Phase 2 — Design & operational implementation

Design of the organization of the service, implementation of tools (CRM, Helpdesk, chat), and definition of treatment processes.

Creation of operational supports: scripts, response models, and knowledge base.

At the end of this phase, the service is ready to operate.

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Phase 3 — Training & launch

Training teams on tools and procedures, operational tests and gradual launch of the service.

Internal and external communication accompanies the start-up to ensure smooth adoption and a consistent experience from the start.

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Phase 4 — Follow-up & continuous improvement

Performance monitoring (response time, satisfaction, NPS) and regular adjustments of processes and tools.

One continuous improvement plan guarantees the improvement in the quality of the service and its adaptation to the needs of customers.